TERMS OF SERVICE
Last Updated: August 31, 2026
These Terms of Service ("Terms"), together with our Privacy Policy (available at https://playdogsoft.com/privacypolicy) and any other policies, guidelines, or supplemental terms referenced herein, including our Responsible Play Policy (available at https://playdogsoft.com/responsibleplay) (collectively, the "Agreement"), constitute a legally binding agreement between you ("you," "your," or "User") and Playdog Soft Co., Ltd., its subsidiaries, and affiliates ("Playdog," "we," "us," or "our") governing your access to and use of our games, websites, applications, and related services (collectively, the "Services").
BY AGREEING TO THESE TERMS, IF YOU RESIDE IN THE UNITED STATES, YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND PLAYDOG THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND NOT AS A CLASS ARBITRATION, CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING. IF YOU DO NOT WISH TO ARBITRATE DISPUTES WITH PLAYDOG, YOU MAY OPT OUT OF ARBITRATION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 18(c), OR OTHERWISE ONE OF THE EXCEPTIONS IN SECTION 18(h) MAY APPLY. IF YOU RESIDE IN A JURISDICTION WHERE MANDATORY ARBITRATION OF CONSUMER DISPUTES IS PROHIBITED BY LAW, THE AGREEMENT TO ARBITRATE DOES NOT APPLY TO YOU.
PLAYDOG RESERVES THE RIGHT TO ENFORCE ANY PROVISION OF THESE TERMS, IN WHOLE OR IN PART, AT ANY TIME AND IN ITS SOLE DISCRETION. ANY DECISION BY PLAYDOG NOT TO ENFORCE A PARTICULAR PROVISION, RIGHT, OR REMEDY ON A GIVEN OCCASION SHALL NOT CONSTITUTE A WAIVER OF THAT PROVISION, RIGHT, OR REMEDY, NOR SHALL IT PRECLUDE PLAYDOG FROM ENFORCING IT IN THE FUTURE.
SOME PROVISIONS OF THESE TERMS ARE JURISDICTION-SPECIFIC AND APPLY ONLY TO USERS WHOSE COUNTRY OF RESIDENCE CORRESPONDS WITH THE STATED CONDITION. AS USED IN THESE TERMS, YOUR “COUNTRY OF RESIDENCE” IS THE COUNTRY WHERE YOU MAINTAIN YOUR PRIMARY LEGAL PERMANENT RESIDENCE. IF YOU ALSO REGULARLY ACCESS THE SERVICES FROM A DIFFERENT COUNTRY, YOUR COUNTRY OF RESIDENCE SHALL NONETHELESS BE DETERMINED BY YOUR PRIMARY LEGAL PERMANENT RESIDENCE. IF YOU MAINTAIN LEGAL PERMANENT RESIDENCE IN MORE THAN ONE COUNTRY, YOUR COUNTRY OF RESIDENCE SHALL BE THE ONE WITH WHICH YOU HAVE THE CLOSEST AND MOST ESTABLISHED CONNECTION.
THE SERVICES ARE FOR ENTERTAINMENT PURPOSES ONLY AND DO NOT CONSTITUTE REAL MONEY GAMBLING. YOU CANNOT WIN REAL MONEY, REAL WORLD PRIZES, OR ANYTHING OF MONETARY VALUE BY USING THE SERVICES. NO REAL MONEY IS REQUIRED TO USE, ACCESS OR PLAY ANY GAME OFFERED THROUGH THE SERVICES, NOTWITHSTANDING THAT CERTAIN GAMES MAY SIMULATE CASINO-STYLE EXPERIENCES OR OFFER VIRTUAL ITEMS AVAILABLE FOR PURCHASE AS DESCRIBED IN SECTION 7.
If you do not agree to these Terms, do not use our Services.
1. SUPPLEMENTAL TERMS AND UPDATES
a) We may indicate that different or additional terms, conditions, guidelines, policies, or rules (including any game rules which may apply to individual Games) apply to some of our Services (“Supplemental Terms”). Where Supplemental Terms apply, you must review and comply with them, and they are incorporated into and form part of these Terms. If there is any conflict or inconsistency between these Terms and the applicable Supplemental Terms, the Supplemental Terms will prevail with respect to the relevant Services.
b) Playdog reserves the right to modify, amend, supplement, or replace these Terms at any time and in its sole discretion. When we make changes, we will update the "Last Updated" date at the top of these Terms. Your continued access to or use of the Services after the effective date of any modifications to these Terms shall constitute your binding acceptance of such modifications. Where required by applicable law or whenever a change would limit your current rights or otherwise be to your detriment, we will provide you with notice of such changes through the Services or via other reasonable means, and you will be required to confirm your acceptance prior to playing any Games. In such event, if you do not agree to the amended Terms, you must stop playing the Games and using the Services, in which case the amended Terms will not apply to you. In all cases, if you do not agree to any modified Terms, your sole and exclusive remedy is to discontinue your use of the Services.
2. USER ELIGIBILITY
You must meet the following age requirements to access and use the Services:
a) General Age Requirement. Unless a higher minimum age applies under applicable local law or under subsections (b) through (d) below, you must be at least thirteen (13) years of age to use the Services. Age information provided by Users is self-reported and is not independently verified by Playdog. If you are located in the EEA, you must be at least sixteen (16) years of age to use the Services without parental or guardian consent, unless the applicable Member State has established a lower age of digital consent, in which case such lower age shall apply.
b) Age-Restricted Games. Certain games may require that you be at least 18 years of age (“Age Restricted Games”). The Age-Restricted Games Playdog provides are identified in Section 3 below or in the applicable application store listing or at the point of access. You represent and warrant that you meet the applicable age requirement for any Age-Restricted Games that you access.
c) Minors. If you are under the age of majority in your jurisdiction of residence, you may only use the Services with the prior consent and under the supervision of a parent or legal guardian. By granting such consent, the parent or legal guardian agrees to be bound by these Terms on behalf of the minor and assumes full responsibility for the minor's compliance with these Terms and all activity conducted through the minor's Account.
d) Platform Age Ratings. Any age ratings assigned to the Services by Third-Party Platforms (including ESRB, PEGI, or similar rating systems) are provided for informational and reference purposes only. The eligibility requirements set forth in these Terms shall control and supersede any such platform-assigned ratings.
3. THE GAMES
Unless otherwise specified by Playdog, the list of games developed and provided by Playdog (“Games”) can be found at https://playdogsoft.com/thegames .
The 18+ Games categories are collectively referred to as the "Age-Restricted Games." We may close your Account immediately without notice to you if we discover or suspect that you do not meet the age requirements set forth above for any Game you are using.
Playdog may add, remove, or reclassify Games and services from time to time. Such changes will be reflected in an updated version of this section or in the applicable store listing.
4. USER ACCOUNT
a) In order to access certain features of the Services, you may be required to create an Account and provide registration information (“Account”). When creating an Account, you agree to: (a) provide accurate, current, and complete information during the registration process; (b) maintain and promptly update such information to keep it accurate, current, and complete; and (c) refrain from providing any false, misleading, or deceptive information. Playdog reserves the right to suspend or terminate your Account if any information provided proves to be inaccurate, incomplete, outdated, or misleading.
b) You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username, password, and any other authentication information associated with your Account. You agree to: (a) exercise reasonable care to prevent unauthorized access to or use of your Account; (b) notify Playdog immediately upon becoming aware of any unauthorized access to, use of, or security breach involving your Account; and (c) accept full responsibility for all activities that occur under your Account, whether or not authorized by you. Playdog shall not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.
c) Each User is permitted to maintain only one (1) Account per Service. Your Account is personal to you and may not be sold, rented, leased, lent, traded, gifted, transferred, assigned, shared, or otherwise made available to any third party. Any attempt to sell, rent, lease, lend, trade, gift, transfer, assign, share, or otherwise convey your Account or any rights therein to another person, whether for compensation or otherwise, is strictly prohibited and shall constitute a material breach of these Terms, resulting in immediate termination of your Account and forfeiture of all associated Virtual Items (as defined herein) without refund or compensation.
d) The Services may allow you to register or log in using credentials from third-party services, including but not limited to Facebook, Apple, and Google (each, a "Third-Party Login Provider"). By choosing to register or log in through a Third-Party Login Provider, you authorize Playdog to access, collect, store, and use certain information from your Third-Party Login Provider account in accordance with our Privacy Policy. Your use of any Third-Party Login Provider is subject to that provider's own terms of service and privacy policy, which you should review independently. Playdog is not responsible for the practices, availability, or security of any Third-Party Login Provider.
5. USER CONTENT
a) For the purpose of these Terms, "User Content" means any and all content, materials, information, communications, comments, feedback, suggestions, ideas, concepts, data, text, images, photographs, profile images, avatars, graphics, audio, video, gameplay recordings, chat messages, posts, submissions, and any other materials that you upload, post, submit, transmit, display, publish, distribute, or otherwise make available through or in connection with the Services. User Content includes, without limitation, profile information, chat messages, forum posts, gameplay recordings, screenshots, and any other content you create, share, or store using the Services.
b) By submitting, posting, uploading, or otherwise making available any User Content through the Services, you hereby grant Playdog and its parent, subsidiaries, and affiliates a non exclusive, worldwide, royalty-free, sublicensable (through multiple tiers), transferable, perpetual (subject to the limitations below), and irrevocable license to host, store, cache, reproduce, copy, modify, adapt, translate, reformat, create derivative works from, display, publicly perform, publish, distribute, transmit, broadcast, stream, and otherwise use and exploit such User Content, in whole or in part, in any form, format, media, or medium now known or hereafter developed, for the purposes of operating, providing, improving, promoting, and marketing the Services.
c) Without limiting the generality of the foregoing, you acknowledge and agree that Playdog may use, reproduce, modify, and display your User Content in promotional materials, marketing campaigns, advertisements, and other communications relating to the Services, including on Third-Party Platforms and social media channels, without further notice to or consent from you and without any obligation of compensation.
d) By submitting User Content, you represent and warrant that: (i) you own or have obtained all necessary rights, licenses, consents, permissions, and authority to submit such User Content and to grant the licenses set forth in these Terms;(ii) your User Content does not and will not infringe, misappropriate, or otherwise violate any intellectual property rights, proprietary rights, privacy rights, publicity rights, moral rights, or any other rights of any third party;(iii) your User Content is accurate, truthful, and not misleading, and does not contain any false or deceptive statements or representations; and (iv) the submission, posting, or transmission of your User Content does not violate any applicable law, statute, regulation, rule, or ordinance, nor does it violate these Terms or any applicable policies or guidelines of Playdog.
e) Prohibited Content. You agree that you will not upload, post, submit, transmit, or otherwise make available through the Services any User Content that: (i) is unlawful, harassing, threatening, intimidating, abusive, tortious, defamatory, libelous, slanderous, or invasive of another person's privacy or publicity rights; (ii) contains, transmits, or installs any viruses, worms, Trojan horses, ransomware, spyware, adware, malware, bots, time bombs, logic bombs, cancelbots, or any other computer code, files, programs, or technologies designed to disrupt, damage, destroy, limit, or interfere with the proper functioning of any software, hardware, computer system, network, server, or telecommunications equipment; (iii) promotes, glorifies, incites, or facilitates violence, terrorism, terrorist activities, violent extremism, or self-harm, including content that provides instructions or guidance for committing acts of violence or terrorism; (iv) is deceptive, fraudulent, misleading, or constitutes a scam, phishing attempt, or other scheme designed to deceive or defraud other Users or third parties; and (v) contains sexually explicit, pornographic, or obscene material that is not appropriate for the Service, as determined by Playdog in its sole discretion;
f) Playdog has no obligation to pre-screen, monitor, review, edit, or remove any User Content, and does not endorse or guarantee the accuracy, completeness, truthfulness, or reliability of any User Content. However, Playdog reserves the right, in its sole and absolute discretion, to review, screen, edit, refuse to post, remove, disable access to, or restrict the visibility of any User Content at any time and for any reason or no reason, without prior notice to you.
g) If you provide Playdog with any suggestions, ideas, feedback, improvements, enhancement requests, recommendations, comments, or other input relating to the Services (collectively, "Feedback"), you hereby grant to Playdog an unrestricted, irrevocable, perpetual, worldwide, royalty-free, fully paid-up, sublicensable (through multiple tiers), transferable license to use, reproduce, modify, adapt, create derivative works from, publish, distribute, display, perform, commercialize, and otherwise exploit such Feedback in any manner and for any purpose, without attribution, acknowledgment, compensation, or any other obligation to you.
6. PROHIBITED CONDUCT
6.1. You agree that you will not, and will not assist, encourage, or enable any other person or entity to, engage in any of the following prohibited conduct in connection with the Services:
a) Use cheats, automation software, bots, hacks, mods, macros, scripts, trainers, or any unauthorized third-party software designed to modify, interfere with, or provide an unfair advantage in connection with the Services;
b) Exploit, abuse, or take advantage of any bugs, glitches, vulnerabilities, unintended errors, or design flaws in the Services, or disclose information about such exploits to others for the purpose of enabling exploitation thereof, except as permitted through Playdog's designated responsible disclosure program, if any;
c) Circumvent, disable, interfere with, bypass, or otherwise defeat any security-related features, access controls, encryption, digital rights management, authentication mechanisms, or technological protection measures of the Services;
d) Access or attempt to access the Services through any automated means, including without limitation web scraping, crawling, spidering, data mining, unauthorized API access, or any other method not expressly authorized by Playdog in writing;
e) Use any virtual private network (VPN), proxy server, anonymizer, or similar technology to misrepresent your geographic location, age, or identity, or to circumvent any geographic restrictions, age restrictions, access limitations, or other controls implemented by Playdog;
f) Create or use multiple Accounts to evade restrictions, suspensions, terminations, or bans, or to manipulate the Services, game mechanics, rankings, leaderboards, matchmaking systems, or any other features of the Services;
g) Harass, threaten, stalk, bully, demean, intimidate, impersonate, or otherwise engage in abusive, hostile, or harmful conduct directed at any person, including other Users, Playdog employees, contractors, or representatives;
h) Send, distribute, or facilitate the sending of spam, unsolicited commercial communications, chain letters, pyramid schemes, bulk messages, or any other form of unsolicited or unwanted communications through the Services;
i) Interfere with, disrupt, degrade, impair, or prevent the normal operation of the Services, or any servers, networks, systems, hardware, software, or infrastructure connected to or used in connection with the Services, including through denial-of-service attacks, flooding, or any other disruptive activity;
j) Use the Services for any illegal, unlawful, or unauthorized purpose, or in violation of any applicable local, state, national, or international law, statute, regulation, rule, ordinance, treaty, or governmental directive;
k) Solicit, request, or attempt to obtain login credentials, passwords, authentication tokens, or access to accounts belonging to other Users or any third party;
6.2. Playdog reserves the right to investigate any suspected violation of these Terms or any illegal or improper conduct in connection with the Services. In response to any actual or suspected violation, Playdog may, in its sole and absolute discretion, take any action it deems appropriate, including without limitation: issuing warnings; temporarily or permanently suspending or terminating your Account and access to the Services; removing or restricting User Content; forfeiting Virtual Items; reporting the conduct to law enforcement authorities; and pursuing any and all available legal remedies, including injunctive relief and monetary damages.
7. VIRTUAL ITEMS AND VIRTUAL CURRENCY
a) The Services may include virtual currency, virtual coins, virtual tokens, virtual goods, virtual objects, virtual equipment, virtual characters, virtual abilities, or other in-game items or digital assets (collectively, "Virtual Items"). Virtual Items have no monetary value, do not constitute currency or property of any type, are not redeemable or exchangeable for real money, real world goods, or real-world services from Playdog or any third party, and do not constitute stored value, a prepaid payment instrument, or a financial product of any kind under any applicable law.
b) Virtual Items are licensed to you, not sold. Playdog retains all right, title, and interest in and to all Virtual Items at all times, including after any purchase or acquisition thereof. You do not acquire any ownership interest, property right, or other legal or equitable interest in any Virtual Items, regardless of the consideration offered or paid for such Virtual Items. Any reference to "purchasing," "buying," "selling," or "owning" Virtual Items is for convenience only and does not confer any right of ownership.
c) Except as expressly authorized by Playdog through a designated gifting feature that Playdog may, in its sole discretion, make available within the Services, you may not sell, trade, transfer, assign, convey, gift, pledge, or otherwise dispose of any Virtual Items to any other User or third party, whether for real money, cryptocurrency, other virtual items, or anything else of value. You may not exchange Virtual Items for real currency, other forms of stored value, or anything of monetary value outside the Services. If Playdog makes a gifting feature available, Playdog reserves the right to limit, condition, modify, suspend, or discontinue such gifting feature at any time and for any reason without prior notice.
d) Playdog shall not be responsible or liable for any loss, destruction, alteration, or unauthorized use of Virtual Items arising from or related to any unauthorized access to your Account, including without limitation any loss resulting from your failure to maintain the confidentiality of your Account credentials, your failure to implement adequate security measures, or any breach of security not directly caused by Playdog's gross negligence or willful misconduct.
e) Upon the suspension or termination of your Account for any reason, whether initiated by you or by Playdog, all Virtual Items associated with your Account shall be immediately and permanently forfeited without any compensation, refund, credit, or other consideration of any kind. You acknowledge and agree that Playdog shall have no liability to you or any third party for any such forfeiture.
f) All purchases of Virtual Items are final and non-refundable, except as may be required by applicable mandatory law or as Playdog may determine in its sole discretion on a case-by-case basis. You acknowledge that you have no right to a refund for any Virtual Items that have been delivered to your Account.
8. EEA/UK RIGHT OF WITHDRAWAL FROM VIRTUAL ITEMS
If you are a consumer residing in the European Economic Area ("EEA") or the United Kingdom ("UK"), you have a statutory right to withdraw from a purchase of Virtual Items within fourteen (14) calendar days of the date of purchase, without giving any reason and without incurring any cost other than as set forth below.
You acknowledge and agree that your right of withdrawal is lost once ALL of the following conditions have been satisfied:
a) You have given your prior express consent, specific to the particular purchase, for the delivery of the Virtual Items to begin before the expiration of the fourteen (14) day withdrawal period;
b) You have acknowledged that, by giving such consent, you will lose your statutory right of withdrawal upon complete delivery of the Virtual Items;
c) The full delivery of the Virtual Items to your Account has been completed; and
d) Playdog has provided you with confirmation of the completed transaction on a durable medium (such as email), including confirmation of your express consent to immediate delivery and your acknowledgment of the loss of your right of withdrawal.
To exercise your right of withdrawal, you must inform Playdog of your decision to withdraw by means of a clear, unequivocal statement, which may be submitted by contacting Playdog at the contact information set forth in these Terms or through the applicable Model Withdrawal Form (attached in Appendix A). Upon valid exercise of your right of withdrawal, Playdog will reimburse all payments received from you for the applicable purchase without undue delay and in any event within fourteen (14) days of receiving your withdrawal notice.
9. BILLING, PAYMENTS, AND SUBSCRIPTIONS
a) By making any purchase through the Services, you represent and warrant that: (i) you are authorized to use the payment method you provide; (ii) the payment information you supply is true, correct, and complete; and (iii) you are authorized to incur charges using the designated payment method. Playdog utilizes third-party payment processors to facilitate transactions, and your use of such payment processors is subject to their respective terms of service and privacy policies. Playdog is not responsible for any errors, failures, or unauthorized transactions attributable to such third-party payment processors. Playdog reserves the right to refuse, cancel, or reverse any transaction in its sole discretion, including without limitation where a payment method is declined, a transaction is disputed, there is suspicion of fraud or unauthorized use, or the transaction otherwise violates these Terms or applicable law.
b) All prices displayed through the Services are exclusive of applicable taxes, levies, duties, and other governmental charges unless expressly stated otherwise at the point of purchase. You are solely responsible for the payment of all applicable sales tax, value-added tax (VAT), goods and services tax (GST), withholding taxes, customs duties, and any other taxes or charges imposed by any governmental authority in connection with your purchases through the Services.
c) Certain features, content, or services within the Services may be offered on a subscription basis, including free or discounted introductory trial periods ("Subscriptions"). Unless otherwise specified, all Subscriptions automatically renew at the end of each applicable billing period (whether weekly, monthly, quarterly, annually, or otherwise) for successive renewal periods of the same duration and at the then-current subscription price, unless and until you cancel your Subscription prior to the end of the current billing period. The applicable subscription price, billing frequency, renewal terms, and cancellation method will be presented to you before you agree to any Subscription. By subscribing, you expressly authorize Playdog and its designated payment processor to charge your selected payment method on a recurring basis at the beginning of each billing period until you cancel. Free or discounted trial periods may be offered at Playdog's sole discretion. Unless you cancel your Subscription before the end of the trial period, your Subscription will automatically convert to a paid Subscription at the standard subscription price, and your payment method will be charged accordingly.
d) You may cancel your Subscription at any time through your Account settings within the Services or through the settings of the applicable platform through which you subscribed. Cancellation will take effect at the end of the current billing period, and you will continue to have access to the Subscription features until the end of such period. No prorated refunds, credits, or partial reimbursements will be provided for any unused portion of a billing period following cancellation. If you subscribed through a third-party platform (including without limitation the Apple App Store, Google Play Store, or any other distribution platform), your Subscription must be managed and cancelled through that platform's subscription management settings. Playdog is not responsible for, and cannot process cancellations on behalf of, subscriptions managed through third-party platforms.
e) If you are a consumer residing in the EEA or UK, you have a statutory right to withdraw from a Subscription (including any trial period) within fourteen (14) calendar days of the commencement of the Subscription, without giving any reason. This right of withdrawal does not arise again upon automatic renewal of the Subscription, provided that Playdog has given you clear and adequate pre-contractual information regarding the subscription terms, including the auto-renewal mechanism, at the time of your initial subscription. To exercise the right of withdrawal, you must inform us support@playdogsoft.com, of your decision to withdraw from this subscription by an unequivocal statement (e.g., a letter sent by post or email). You may use model withdrawal form (attached in Appendix B), but it is not obligatory. You may also fill and submit the withdrawal contact form on the customer support channel, if applicable. In case you use this form, we will acknowledge the receipt of your request without undue delay (e.g. by email).
f) Playdog reserves the right to change the price of any Subscription or Virtual Item at any time. Playdog will provide you with notice of any price increase before it takes effect. For Users residing in the EEA or UK, Playdog will provide at least thirty (30) days' prior notice of any price increase. Your continued use of the Subscription after the expiration of the applicable notice period shall constitute your acceptance of the new price. If you do not agree to the price increase, you may terminate your Subscription before the new price takes effect, and you will not be charged the increased price.
g) Subscription fees are non-refundable except as may be required by applicable mandatory law. You acknowledge that you are not entitled to a refund for any subscription period during which you had access to the Subscription features, regardless of whether you utilized such features during that period.
10. OWNERSHIP OF THE SERVICES
a) The Services, including but not limited to all software, code, algorithms, graphics, artwork, animations, audio, video, text, data, game mechanics, user interfaces, designs, trade dress, trademarks, service marks, trade names, logos, domain names, and all other intellectual property and proprietary rights embodied therein or associated therewith (collectively, "Playdog Content"), are and shall remain the sole and exclusive property of Playdog and/or its licensors. The Services are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of applicable jurisdictions worldwide. Nothing in these Terms grants you any right, title, or interest in or to the Services or any Playdog Content, except for the limited license expressly set forth below.
b) Subject to your compliance with these Terms, Playdog hereby grants you a limited, non exclusive, non-transferable, non-sublicensable, revocable, and fully terminable license to access and use the Services solely for your personal, non-commercial entertainment purposes. This license does not confer any right of ownership in or to the Services or any Playdog Content. The Services are licensed, not sold, to you. All rights in and to the Services not expressly granted to you under these Terms are hereby reserved by Playdog and its licensors.
c) License Restrictions. Except as expressly permitted by these Terms or as required by applicable law that cannot be waived by contract, you shall not, and shall not permit any third party to: (i) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, object code, underlying ideas, algorithms, structure, or organization of the Services or any component thereof, except to the extent that such restriction is expressly prohibited by applicable mandatory law (including, without limitation, Directive 2009/24/EC in the European Union); (ii) use the Services or any Playdog Content for any commercial purpose, including but not limited to advertising, solicitation, or the generation of revenue, whether directly or indirectly; (iii) copy, reproduce, distribute, publish, display, perform, transmit, broadcast, modify, adapt, translate, create derivative works based upon, sell, offer for sale, license, sublicense, rent, lease, or otherwise exploit the Services or any Playdog Content, in whole or in part, except as expressly permitted herein; (iv) frame, mirror, or deep-link to any portion of the Services, or incorporate any portion of the Services into any other website, application, or service, without the prior express written consent of Playdog; and (v) remove, alter, obscure, or tamper with any copyright notices, trademark notices, digital watermarks, proprietary legends, or other proprietary or restrictive notices affixed to or contained within the Services or any Playdog Content.
11. INTELLECTUAL PROPERTY ENFORCEMENT AND DMCA
Playdog respects the intellectual property rights of others and expects all Users of the Services to do the same. Playdog will respond expeditiously to claims of intellectual property infringement committed using the Services. In the United States, Playdog complies with the Digital Millennium Copyright Act of 1998, as amended (17 U.S.C. § 512) (the "DMCA”). In other jurisdictions, Playdog complies with applicable local laws governing notice-and-takedown or notice-and-action procedures for intellectual property infringement, including Directive 2001/29/EC (EU Copyright Directive), the UK Copyright, Designs and Patents Act 1988, and other applicable national legislation.
11.1 DMCA Notice Requirements
If you believe that any content available on or through the Services infringes upon your copyright, you may submit a notification of claimed infringement to our designated agent. To be effective, such notification must be a written communication that includes substantially the following:
a) A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;
b) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works;
c) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Playdog to locate the material;
d) Information reasonably sufficient to permit Playdog to contact you, including your name, address, telephone number, and email address;
e) A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
f) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright that is allegedly infringed.
11.2. Designated Agent
Notifications of claimed copyright infringement should be directed to Playdog's designated agent at:
Corporate Management Department
Playdog Soft Co., Ltd.
19F, 327, Gangnam-daero, Seocho-gu, Seoul, 06627, Republic of Korea
Email: dmca@playdogsoft.com
Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be subject to liability for damages, including costs and attorneys' fees.
11.3. Playdog reserves the right, in its sole and absolute discretion, to terminate or suspend the account of any User who is found to have repeatedly infringed upon the copyrights, trademarks, or other intellectual property rights of third parties, or who has repeatedly been the subject of valid infringement notifications, regardless of whether such User has filed counter-notifications. Playdog's determination of whether a User constitutes a "repeat infringer" shall be made in its sole discretion, taking into account all relevant circumstances.
12. THIRD-PARTY SOFTWARE AND CONTENT
a) The Services may contain or display advertisements, promotions, links, or other content provided by or linking to third-party websites, applications, products, or services (collectively, "Third-Party Content"). Such Third-Party Content is not under the control of Playdog, and Playdog does not endorse, sponsor, recommend, or assume any responsibility or liability for any Third-Party Content, including without limitation the accuracy, completeness, legality, reliability, or availability thereof. Your interactions with any third party found on or through the Services, including payment for and delivery of goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Playdog shall not be responsible or liable for any loss, damage, or other matter of any sort arising from or relating to any such third-party dealings or the presence of Third-Party Content on the Services.
b) All payment transactions conducted through or in connection with the Services are processed by third-party payment processors. Such transactions are subject to the terms of service, privacy policies, and practices of those payment processors, not those of Playdog. Playdog is not responsible for any errors, failures, interruptions, unauthorized transactions, chargebacks, or other issues arising from or related to the acts or omissions of third-party payment processors. You agree to comply with all applicable terms and conditions of any third-party payment processor used in connection with the Services. You acknowledge that Playdog has no control over and assumes no liability for the security, privacy practices, or operations of any third-party payment processor. Any dispute regarding a payment transaction must be resolved directly with the applicable payment processor.
13. PROMOTIONS
a) From time to time, Playdog may offer promotions, contests, sweepstakes, tournaments, challenges, or in-game events (collectively, "Promotions") through or in connection with the Services. Participation in a Promotion may be subject to separate Supplemental Terms, including the applicable official rules, terms, and conditions governing that Promotion, which will be made available to eligible participants.
b) In the event of any conflict or inconsistency between the Supplemental Terms of a specific Promotion and these Terms, the Supplemental Terms shall prevail solely with respect to that Promotion and only to the extent of such conflict. In all other respects, these Terms shall continue to apply. Playdog reserves the right to cancel, modify, or suspend any Promotion at any time, for any reason, without notice or liability to any participant.
c) Not all Promotions are available in all jurisdictions. Playdog makes no representation or warranty that any Promotion is appropriate, lawful, or available in any particular jurisdiction, and accessing or participating in a Promotion from territories where it is illegal or restricted is prohibited.
d) Participation in any Promotion may be subject to additional eligibility requirements, including without limitation minimum age, geographic residency, account standing, and other criteria as specified in the applicable Official Rules. You are solely responsible for determining whether you are eligible to participate in any Promotion. Playdog reserves the right, in its sole discretion, to verify the eligibility of any participant and to disqualify any individual who does not meet the applicable eligibility requirements or who Playdog reasonably believes has violated the Supplemental Terms, these Terms, or any applicable law.
14. INDEMNIFICATION
14.1. Indemnification Obligations
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Playdog and its officers, directors, employees, agents, licensors, and affiliates (collectively, the "Playdog Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or related to:
a) Your access to or use of the Services, including any data or content transmitted, submitted, or received by you;
b) Your breach or alleged breach of these Terms, including any representation or warranty contained herein;
c) Your violation of any applicable law, statute, regulation, ordinance, or the rights of any third party;
d) Your infringement or misappropriation of any intellectual property rights, proprietary rights, or other rights of any third party;
e) Your User Content, including any claim that your User Content caused damage to a third party;
f) Any dispute or interaction between you and any other User of the Services.
Playdog reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Playdog, and you agree to cooperate with Playdog's defense of such claims. You agree not to settle any matter without the prior written consent of Playdog. Playdog will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
14.2. Limited Indemnification for Users in the EEA and the UK
If you are a resident of the European Economic Area, the United Kingdom, or any other jurisdiction whose mandatory consumer protection laws restrict or prohibit consumer indemnification obligations, this Section 14 applies only to the extent that a third-party claim against the Playdog Parties arises from:
a) Your breach of these Terms, including any representation, warranty, or obligation contained herein; or
b) Your violation of any applicable law, statute, regulation, or ordinance.
This Section 14 does not apply to disputes solely between you and Playdog, nor does it require you to indemnify the Playdog Parties for claims arising from Playdog's own negligence, willful misconduct, or breach of these Terms. Nothing in this Section 14 shall be construed to limit or exclude any rights or remedies available to you under applicable mandatory consumer protection law.
15. DISCLAIMERS
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLAYDOG PARTIES DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE PLAYDOG PARTIES DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE SERVICES WILL BE ACCURATE OR RELIABLE; (C) ANY ERRORS IN THE SERVICES WILL BE CORRECTED; OR (D) THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
You assume the entire risk as to the quality and performance of the Services and any content provided in or with our Services. All disclaimers of any kind (including in this Section 15 and elsewhere in these Terms) are made for the benefit of Playdog and the other Playdog Parties.
16. LIMITATION OF LIABILITY
a) If your Country of Residence is outside the United Kingdom, the European Economic Area, or Australia:
(i) To the maximum extent permitted by applicable law, neither Playdog nor Playdog Parties shall be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunities, goodwill, data, or other intangible losses, arising out of or relating to your access to or use of the Services, regardless of the legal theory asserted (including contract, tort, negligence, strict liability, warranty, or otherwise), even if advised that such damages were possible.
(ii) To the fullest extent permitted by applicable law, the aggregate liability of Playdog or any of the Playdog Parties, for all claims arising out of or relating to the Services or these Terms shall not exceed the greater of: (i) USD $50; or (ii) the total amount you paid to Playdog for the Services during the ninety (90) days immediately preceding the event giving rise to the applicable claim.
(iii) Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law.
(iv) Certain jurisdictions do not permit the exclusion or limitation of particular categories of damages, and in those jurisdictions some of the above limitations may not apply to you.
b) If your Country of Residence is in the United Kingdom, the European Economic Area, or Australia:
(i) Nothing in these Terms excludes or limits Playdog's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
(ii) Subject to the foregoing, and to the fullest extent permitted by applicable law, Playdog or any of the Playdog Parties shall not be responsible for any loss or damage arising from: (i) your failure to comply with these Terms or your misuse of the Services; (ii) interruptions, errors, bugs, viruses, security incidents, failures of software, hardware, networks, or telecommunications systems, or damage to your device or data, except to the extent that applicable law requires otherwise with respect to defective digital content supplied by Playdog; (iii) events beyond Playdog's reasonable control, including natural disasters, pandemics, labor disputes, governmental actions, war, civil unrest, failures of utilities or communications infrastructure, or similar force majeure events; or (iv) the acts or omissions of third parties.
(iii) To the fullest extent permitted by applicable law, Playdog shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunities, or data.
(iv) Except where applicable law provides otherwise, the total cumulative liability of the Playdog Parties arising out of or relating to these Terms or the Services, whether based on contract, tort (including negligence), statutory duty, or any other legal theory, shall not exceed the greater of: (i) EUR €50; or (ii) the total amount you paid to Playdog for the Services during the ninety (90) days preceding the event giving rise to the first claim.
17. RELEASE
a) You hereby release and forever discharge the Playdog Parties from any and all claims, demands, damages, losses, and causes of action arising out of or related to any dispute or interaction between you and any other User of the Services.
b) If you are a California resident, you hereby waive California Civil Code Section 1542, which provides: ‘A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.’
c) This Section 17 does not apply to Users who are residents of the European Economic Area, the United Kingdom, or any other jurisdiction where general releases of unknown claims are prohibited or unenforceable under applicable mandatory consumer protection law.
18. DISPUTE RESOLUTION
By agreeing to these Terms, you and Playdog agree that any and all past, present and future disputes, claims or causes of action between you and Playdog arising out of or relating to these Terms, the Services, the formation of these Terms, our relationship or any other dispute between you and Playdog or any of Playdog Parties, and whether arising prior to or after your agreement to this Section 18, (collectively, “Dispute(s)”) will be governed by the procedure outlined below. You and Playdog further agree that any arbitration pursuant to this Section shall not proceed as a class, group or representative action.
a. Informal Dispute Resolution. The parties shall first attempt to resolve any Dispute informally for at least 60 days before initiating arbitration (or, as permitted, litigation). The informal negotiations begin upon the sending of a properly addressed written notice from one party to the other ("Notice of Dispute"). The Notice of Dispute must: (i) include the full name and contact information of the complaining party; (ii) include additional information to identify the complaining party and the relevant User’s Account(s), including email address(es) used to establish your Account(s), and Device ID; (iii) describe the nature and basis of the Dispute; and (iii) set forth the specific relief sought. The Notice of Dispute to Playdog shall be sent to support@playdogsoft.com or by mail to Playdog, Attn: Legal Department. Playdog will send the Notice of Dispute to your postal or email address (if available). You agree to participate in at least one telephonic or virtual meeting with us to attempt to resolve the Dispute. We agree to do the same. If a party is represented by counsel, that party’s counsel may participate in the meeting, but the parties themselves must also fully participate in the meeting. If a dispute is not resolved within 60 days after the Notice of Dispute is sent, you or Playdog may initiate an arbitration proceeding as described below; provided that a party’s failure to satisfy the conditions precedent of a valid Notice of Dispute and individual meeting, and completion of the 60-day period, entitles the opposing party to seek immediate dismissal of the arbitration or (where permitted under these Terms) litigation and the right to seek reimbursement of its costs. The amount of any settlement offer made by any party may not be disclosed to the arbitrator (or court, as applicable) until after the arbitrator (or court, as applicable) has determined the amount of the award, if any, to which either party is entitled. The version of the Terms that shall be deemed operative for purposes of any arbitration properly commenced upon completion of informal dispute resolution shall be the version that applied to you as of the date you commenced informal dispute resolution through proper submission of a valid Notice of Dispute.
b. We Both Agree To Arbitrate. By agreeing to these Terms, and to the extent permitted by applicable law, you and Playdog each and both agree to resolve any Disputes not resolved through Informal Dispute Resolution as discussed under Section 18(a) above exclusively through final and binding arbitration as discussed herein, except as set forth under “Exceptions to Agreement To Arbitrate” below. Any challenge to the validity, scope, severability or enforceability of this Section 18 shall be determined exclusively by the arbitrator.
c. Opt-out of Agreement to Arbitrate. You may decline this Section 18 (agreement to arbitrate on an individual basis) by contacting support@playdogsoft.com within 30 days of first accepting these Terms and stating that you decline this arbitration agreement. You must include your first and last name, email address, postal address and device ID, and you must personally hand-sign and date your notice. You can attach the notice to your email as a pdf, photograph or by any other means that clearly displays the required information and demonstrates that you have complied with these requirements. By opting out of the agreement to arbitrate, you will not be precluded from using the Services, but you and Playdog will not be permitted to invoke the mutual agreement to arbitrate to resolve Disputes under the Terms otherwise provided herein. For avoidance of doubt, in the event you exercise your right to opt out of the agreement to arbitrate, those limitations and restrictions applicable to litigation that are set out in Subsections 18(a) and 18(g) shall continue to apply to you. In addition, if you opt out of this agreement to arbitrate and at the time of your receipt of these Terms you were bound by an existing agreement to arbitrate disputes arising out of or related to your use of or access to the Services, that existing arbitration agreement (but not the remainder of those prior Terms) will remain in full force and effect. In other words, if you are bound by an agreement to arbitrate at the time you opt out of this one, that prior agreement to arbitrate will continue to apply to you. The remainder of these Terms (aside from this Section 18) shall supersede the prior version.
d. Arbitration Procedures and Fees.
(i) If your Country of Residence is the United States, you and Playdog agree that JAMS will administer the arbitration under its Streamlined Arbitration Rules and Procedures in effect at the time arbitration is sought (“JAMS Rules”) Those rules are available at www.jamsadr.com. Arbitration will proceed on an individual basis, except as provided for in subsection (f), and will be handled by a sole arbitrator in accordance with those rules as modified by these Terms; provided that the parties will be presented with a list of five potential arbitrators and will rank those potential arbitrators in order of preference. JAMS will select the arbitrator with the highest combined preference (e.g., if both parties select a potential arbitrator as their top preference, that arbitrator will be selected). You and Playdog further agree that to the extent not prohibited under JAMS Rules, the arbitration will be held in English in New York, New York, or, at your election, will be conducted telephonically or via other remote electronic means. The JAMS Rules will govern payment of all arbitration fees. The arbitrator will be authorized to award any remedies, including injunctive relief, that would be available to you in an individual lawsuit and that are not waivable under applicable law.
(ii) If your Country of Residence is not the United States, you and Playdog agree that the Korean Commercial Arbitration Board (“KCAB”) will administer the arbitration, which will be conducted in accordance with its rules in effect at the time arbitration is sought, and in accordance with the Korean Arbitration Act. You agree that this agreement to arbitrate constitutes an international arbitration agreement the subject matter of which relates to more than one jurisdiction in accordance with Article 3 of the International Commercial Arbitration Law. The KCAB rules are available at https://www.kcabinternational.or.kr/arbitration/arbitration_rules.do. Arbitration will proceed on an individual basis and will be handled by a sole arbitrator in accordance with those rules as modified by these Terms. You and Playdog further agree that the arbitration will be held in English and in Seoul, South Korea, or, if you so elect, all proceedings can be conducted telephonically or via other remote electronic means. The KCAB rules will govern payment of all arbitration fees.
(iii) Regardless of your Country of Residence, you and Playdog both agree that (A) the arbitrator will be bound by these Terms, (B) the arbitrator will have exclusive authority to determine questions of arbitrability, and (C) that all arbitration proceedings and resulting awards conducted pursuant to Section 18 will be confidential. Any such award may not be disclosed to third parties other than to a party’s legal, accounting, or financial advisors (each of whom will be subject to that same confidentiality obligation) except (i) by either party in support of its pursuit or defense of its legal rights or obligations in another litigation or arbitration (whether involving the same or different parties), (ii) to the extent disclosed in connection with a petition or motion to confirm, enforce, or recognize the award, or (iii) otherwise as required or permitted by applicable law.
e. Appeals. You and Playdog agree that any award issued by an arbitrator pursuant to this Section 18 may be appealed in accordance with the applicable appeal procedures (e.g., JAMS Optional Arbitration Appeal Procedures for US residents) at either party’s election. In the event of an appeal, the award shall not take effect until the appeal has been decided.
f. Mass Arbitration. This Section 18(f) only applies if your Country of Residence is the United States. To increase efficiency of resolution, in the event 25 or more similar arbitration demands against Playdog (including its subsidiaries or affiliates), presented by or with the assistance of the same law firm or organization or group of law firms or organizations acting together, are submitted to JAMS, the JAMS Mass Arbitration Procedures and Guidelines (“JAMS Mass Rules”) shall apply. In such event, the JAMS Process Administrator (as described in the JAMS Mass Rules) shall have the authority to implement the procedures set forth in the JAMS Mass Rules, including the authority to batch together individual arbitration demands into a single coordinated proceeding. Arbitrators appointed in accordance with this Section 18(f) must be retired judges with experience arbitrating or mediating disputes. All provisions of this Section 18 that are not in conflict with the JAMS Mass Rules, including the appointment process for the arbitrators, shall continue to apply.
g. Class Action and Collective Arbitration Waiver.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (AND EXCEPT AS EXPRESSLY PROVIDED IN SECTION 18(f)), NEITHER YOU NOR PLAYDOG SHALL BE ENTITLED: TO CONSOLIDATE, JOIN OR COORDINATE DISPUTES BY OR AGAINST OTHER INDIVIDUALS OR ENTITIES; TO PARTICIPATE IN ANY GROUP, CLASS, COLLECTIVE OR MASS ARBITRATION OR LITIGATION; TO ARBITRATE OR LITIGATE ANY DISPUTE IN A REPRESENTATIVE CAPACITY, INCLUDING AS A REPRESENTATIVE MEMBER OF A CLASS; TO ARBITRATE OR LITIGATE ANY DISPUTE IN A PRIVATE ATTORNEY GENERAL CAPACITY; OR OTHERWISE TO SEEK RECOVERY OF LOSSES OR DAMAGES (WHETHER FOR YOURSELF OR OTHERS) INCURRED BY THIRD PARTIES OTHER THAN MEMBERS OF YOUR IMMEDIATE FAMILY OR FOR WHOM YOU HAVE BEEN APPOINTED AS LEGAL GUARDIAN, ADMINISTRATOR, EXECUTOR, CONSERVATOR OR THE EQUIVALENT. IN CONNECTION WITH ANY DISPUTE (AS DEFINED ABOVE), ANY AND ALL SUCH RIGHTS ARE HEREBY EXPRESSLY AND UNCONDITIONALLY WAIVED. ANY CHALLENGE TO THE VALIDITY OR ENFORCEABILITY OF THIS SECTION 18(g) SHALL BE DETERMINED EXCLUSIVELY BY THE ARBITRATOR. NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THESE TERMS, IN THE EVENT ALL OR ANY PORTION OF SUBSECTIONS 18(e), 18(f) OR OF THIS SUBSECTION 18(g) IS FOUND TO BE INVALID OR LESS THAN FULLY ENFORCEABLE IN A PARTICULAR DISPUTE, THEN THE ENTIRETY OF THE PARTIES’ AGREEMENT TO ARBITRATE (BUT NOT THOSE LIMITATIONS AND RESTRICTIONS APPLICABLE TO LITIGATION THAT ARE SET OUT IN SECTIONS 18(a) AND 18(g)) MAY BE DEEMED VOID AND AS HAVING NO EFFECT FOR PURPOSES OF THAT DISPUTE, UPON EITHER PARTY'S ELECTION.
h. Exceptions to Agreement to Arbitrate. Notwithstanding your and Playdog’s agreement to arbitrate Disputes:
(i) either you or Playdog may bring a lawsuit in a court of competent jurisdiction to compel arbitration pursuant to this Section 18 or to enforce any arbitral award issued hereunder;
(ii) if your Country of Residence is the United States, either you or Playdog may also assert individual claims in small claims court in your county of residence as long as the claim qualifies for small claims court and the court does not permit class or similar representative actions or relief;
(iii) if your Country of Residence is the United Kingdom or in the European Economic Area, either you or Playdog may alternatively assert claims, if they qualify, through the relevant claims track in the courts of your Country of Residence; and
(iv) if your Country of Residence is not the United States, the United Kingdom or in the European Economic Area, either you or Playdog may also assert claims, if they qualify, through a court of competent jurisdiction in Seoul, South Korea, or if a court in your Country of Residence would not recognize such a requirement (notwithstanding the provisions of this Section 18), then in a small claims court or the equivalent in your Country of Residence.
19. GOVERNING LAW AND VENUE
IF YOUR COUNTRY OF RESIDENCE IS THE UNITED KINGDOM OR IN THE EUROPEAN ECONOMIC AREA, NO PROVISION IN THIS SECTION 19 WILL EXCLUDE OR RESTRICT ANY OF YOUR STATUTORY RIGHTS THAT YOU MAY HAVE AS A CONSUMER BASED ON THE APPLICABLE LAWS OF YOUR COUNTRY OF RESIDENCE, INCLUDING YOUR ABILITY TO CLAIM FOR YOUR USER CONTENT OR ACCOUNT BEING TERMINATED OR SUSPENDED IN BREACH OF THESE TERMS.
(a) Governing Law.
(i) If your Country of Residence is the United States, these Terms, your use of the Services, and our entire relationship (including any Disputes), will be interpreted in accordance with and governed by the laws of the Republic of Korea without regard to conflict- or choice-of-law principles. The agreement to arbitrate contained in Section 18, its scope, and its enforcement will also be governed by the United States Federal Arbitration Act (including the New York Convention) without regard to conflict- or choice-of-law principles. You and Playdog acknowledge these Terms affect interstate commerce.
(ii) If your Country of Residence is not the United States, except as otherwise required by applicable law, these Terms, your use of the Services, and our entire relationship (including any Disputes), including the arbitration agreement contained in Section 18, will be interpreted in accordance with and governed by the laws of the Republic of Korea without regard to conflict- or choice-of-law principles.
(b) Judicial Forum for Disputes. Except as otherwise required by applicable law, you and Playdog agree that any Dispute that is not subject to arbitration pursuant to Section 18 and not permitted to be filed in the relevant courts in accordance with the exceptions in Section 18(h) may only be brought in a court of competent jurisdiction in Seoul, South Korea. Both you and Playdog consent to exclusive venue and personal jurisdiction there. Notwithstanding the foregoing, You and Playdog agree that either of us may move to compel arbitration or to enforce or compel an arbitral award before any court of competent jurisdiction.
20. TERMINATION
a) Playdog may suspend, restrict, or terminate your Account and/or your access to and use of the Services, in whole or in part, at any time and without prior notice (except as otherwise required by applicable law), for any of the following reasons:
(i) You have breached any provision of these Terms, including any supplemental terms, policies, or guidelines incorporated herein;
(ii) Playdog reasonably believes that your conduct is harmful to other Users, third parties, or Playdog, including conduct that harasses, threatens, or creates a hostile environment;
(iii) Your Account has been inactive for an extended period, as determined by Playdog, provided that Playdog will provide notice prior to termination for inactivity as required by applicable law;
(iv) Your Account is associated with fraudulent, deceptive, or illegal activity, or Playdog has reasonable grounds to suspect such activity; or
(v) At Playdog's sole discretion, for any reason or no reason, upon thirty (30) days' prior written notice to you.
b) Additional Provisions for Users in the European Economic Area and United Kingdom:
Where termination is for a reason other than breach of these Terms, Playdog will provide at least thirty (30) days' advance notice prior to termination unless circumstances make such notice impracticable (including, without limitation, legal obligations requiring immediate action, or repeated violations that individually do not constitute breach). Nothing in this paragraph limits Playdog's right to immediately suspend or terminate your Account in cases of breach, fraud, security threats, or where required by law.
c) Upon termination or suspension of your Account for any reason:
(i) Your license to access and use the Services, as granted under these Terms, immediately terminates;
(ii) All Virtual Items associated with your Account are immediately forfeited without compensation, refund, or restitution of any kind, and you acknowledge that you have no further right, title, or interest in or to such Virtual Items;
(iii) Playdog may, but is not obligated to, delete your Account data, User Content, and associated information in accordance with the Privacy Policy and applicable data protection laws;
(iv) Playdog shall have no liability to you for any loss of data, User Content, Virtual Items, or other materials resulting from the termination of your Account; and
(v) Any amounts owed to Playdog prior to termination remain due and payable.
d) Survival. The following provisions shall survive the expiration or termination of these Terms: Sections concerning intellectual property ownership, disclaimers, limitation of liability, indemnification, dispute resolution, and general provisions, as further specified in Section 22.
21. AI-GENERATED CONTENT
Certain visual, audio, or textual content within the Services may be created or substantially modified using generative artificial intelligence tools as part of Playdog's development process.
Where required by applicable law (including Article 50(2) of the EU AI Act, effective August 2, 2026), AI-generated content that could reasonably be mistaken for authentic human-generated content will be labeled or disclosed as AI-generated in a manner that is machine-readable and detectable.
Playdog's use of AI tools does not transfer any ownership interest in AI-generated output to you beyond the limited license granted under Section 10(b).
22. GENERAL PROVISIONS
a) Export Controls. You must comply with all export and sanction laws and regulations maintained by the United States, the European Union, the United Kingdom, the Republic of Korea, and other applicable countries as determined by Playdog in our sole discretion (“Trade Controls”). The Trade Controls prohibit the use of the Services by: (i) any individual located in, under the control of, organized in, or a resident of any country or territory which is the target of sanctions by the U.S. government or the Republic of Korea (currently, with respect to U.S. sanctions: Cuba, Iran, North Korea, and the Crimea, Donetsk and Luhansk regions of Ukraine, and with respect to Republic of Korea sanctions: North Korea and any other country or territory designated under the Foreign Trade Act or the Inter-Korean Exchange and Cooperation Act), collectively, the (“Sanctioned Countries”), or any country upon Playdog’s sole discretion due to local legislation requirements or any other reason upon its sole discretion; or (ii) anyone or any entity (or anyone or any entity 50% or more owned by such individual or entities) on any list of prohibited persons or entities maintained by the U.S., E.U., UK, or Republic of Korea governments, or by the jurisdictions in which the Services were obtained, including, without limitation, the U.S. Treasury Department’s List of Specially Designated Nationals and the Republic of Korea’s sanctions lists maintained by the Ministry of Foreign Affairs or the Ministry of Trade, Industry and Energy (collectively, “Sanctioned Persons”). You represent and warrant that: (i) you are not located in, operating from, established under the laws of, or otherwise ordinarily resident in a Sanctioned Country; (ii) you are not a Sanctioned Person; (iii) you will not export, re-export, or transfer any portion of the Services or any related technical information or materials, directly or indirectly, to a Sanctioned Country, a Sanctioned Person or otherwise in violation of Trade Controls; and (iv) you will not use funds from a Sanctioned Person to pay Playdog, or otherwise involve a Sanctioned Person in payments to Playdog.
b) Entire Agreement. These Terms, together with the Privacy Policy, the Responsible Play Policy, any official promotion or contest rules, and any supplemental terms applicable to specific Services, constitutes the entire agreement between you and Playdog with respect to the subject matter hereof. These Terms supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to such subject matter. No oral or written statement, representation, or warranty not expressly contained in these Terms shall create any obligation on the part of Playdog.
c) Responsible Play. While we want you to enjoy our Services, it is your responsibility to make sure your gameplay habits are reasonable and in control, including your playtime, spending, and purchases on the Services. Although it’s not part of these Terms, we encourage you to read our Responsible Play Policy(https://playdogsoft.com/responsibleplay) page for information on how to balance your playtime.
d) Bots. Certain features in our Services use bots to enhance your gaming experience, for example when playing in a group.
e) Severability. If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be unenforceable, invalid, or illegal, such provision shall be enforced to the maximum extent permissible so as to effectuate the intent of the parties. If such enforcement is not possible, the offending provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect. Notwithstanding the foregoing, if the class action waiver set forth in Section 18 is found to be unenforceable as to a particular claim or request for relief, the entire arbitration agreement contained in Section 18 shall be null and void with respect to such claim or request for relief, and such claim or request for relief shall proceed in court.
f) No Waiver. The failure of Playdog to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision or of Playdog's right to enforce such right or provision at any later time. No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of Playdog. A single or partial exercise of any right or remedy shall not preclude any other or further exercise thereof or the exercise of any other right or remedy, and no single waiver shall constitute an ongoing or continuing waiver of the same or any other provision.
g) Assignment. Playdog may assign, transfer, or delegate these Terms and any of its rights and obligations hereunder, in whole or in part, without your consent or prior notice, including in connection with a merger, acquisition, corporate restructuring, reorganization, or sale of all or substantially all of its assets. You may not assign, transfer, or delegate these Terms or any of your rights or obligations hereunder without Playdog's prior written consent. Any purported assignment, transfer, or delegation by you in violation of this Section 22() shall be null and void and of no force or effect. These Terms shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns.
h) Playdog shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond Playdog's reasonable control, including but not limited to: acts of God, natural disasters, earthquakes, floods, hurricanes, or other severe weather events; epidemics, pandemics, or public health emergencies; war, armed conflict, invasion, terrorism, or civil unrest; riots, insurrection, or civil disturbance; labor disputes, strikes, or work stoppages; government actions, sanctions, embargoes, or regulatory changes; failures of the internet, telecommunications networks, or public utilities; cyberattacks, denial-of-service attacks, or other malicious interference; or failures of third party infrastructure, hosting providers, or platform operators. Playdog's obligations under these Terms shall be suspended for the duration of any force majeure event. Playdog will use commercially reasonable efforts to mitigate the impact of such event and to resume performance of its obligations as soon as reasonably practicable following cessation of the force majeure event.
23. JURISDICTION-SPECIFIC CONSUMER NOTICES
European Economic Area. In accordance with Regulation (EU) No 524/2013, EU consumers may submit complaints via the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Playdog’s email address for the purposes of this platform is: support@playdogsoft.com.
24. CONTACT INFORMATION
You may contact Playdog regarding these Terms, including to submit complaints or requests, at:
19F, 327, Gangnam-daero, Seocho-gu, Seoul, 06627, Republic of Korea
For DMCA notices, see Section 11.
For Dispute Notices under Section 18, see the mailing address specified therein.
Appendix A – Virtual Items Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract).
To:
Playdog Soft Co., Ltd.
19F, 327, Gangnam-daero, Seocho-gu, Seoul, 06627, Republic of Korea
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [insert name of service]
— Ordered on (*)/received on (*), Purchase Number
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
(*) Delete as appropriate.
We recommend that if you purchased the Subscription through a third-party platform (like Apple or Google), you should submit this form with relevant information about them to that third party in order to withdraw from the agreement. You can request a refund from Apple (here) and you can request a refund from Google (here).
Appendix B – Subscription Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract).
To:
Playdog Soft Co., Ltd.
19F, 327, Gangnam-daero, Seocho-gu, Seoul, 06627, Republic of Korea
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [insert name of service]
— Ordered on (*)/received on (*), Purchase Number
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
(*) Delete as appropriate.
We recommend that if you purchased the Subscription through a third-party platform (like Apple or Google), you should submit this form with relevant information about them to that third party in order to withdraw from the agreement. You can request a refund from Apple (here) and you can request a refund from Google (here).