RESPONSIBLE PLAY

Last Updated: August 31, 2026

Our Games Are For Entertainment Only

Playdog Soft's games are designed for entertainment purposes only. They are not real casino games, and they do not involve real-money gambling. No coins, chips, tokens, or other virtual items earned or purchased in our games have any monetary value, and they cannot be redeemed, transferred, sold, or exchanged for cash or any real-world prize or consideration. Nothing in our games constitutes or should be construed as an offer, solicitation, or opportunity to gamble. Any in-app purchases are made solely to enhance your entertainment experience and do not improve your odds or guarantee any particular outcome in our games. All in-app purchases are final, non-refundable (except as required by applicable law), and subject to the terms set forth in our Terms of Service. Our games are intended for players who meet the minimum age requirements set forth in our Terms of Service and applicable law. By accessing or using our games, you represent and warrant that you meet such eligibility requirements.

Playing Responsibly

We encourage all of our players to:

• Keep gaming fun — play for entertainment, not to relieve stress or escape problems.

• Set time limits before you start playing, and stick to them.

• Set a budget for any in-app purchases before you start, and stick to it.

• Take regular breaks and balance gaming with other activities.

• Avoid playing when you are tired, upset, or under the influence of alcohol or substances.

Signs That Gaming May Be Affecting You

If you answer "yes" to one or more of the questions below, you may want to consider taking a break or speaking with a professional:

• Is gaming interfering with your work, school, or daily responsibilities?

• Are you spending more time or money on games than you intended?

• Do you find it hard to stop playing even when you want to?

• Do you hide or downplay how much time or money you spend on gaming?

• Do you feel anxious, irritable, or restless when you are not playing?

If these patterns have persisted for an extended period or are significantly affecting your quality of life, we encourage you to seek support from a qualified healthcare professional. A formal diagnosis of gaming disorder requires clinical evaluation and is not based on this list alone. The information provided in this section is for general informational purposes only and does not constitute advice, diagnosis, or treatment.

Taking a Break or Closing Your Account

If you feel you need a break from our games, we are here to help. You can close your account at any time by following the instructions in your account settings, or by contacting our customer support team at support@playdogsoft.com. Once your request is received, our team will process the deactivation within a commercially reasonable timeframe. Please be aware that upon account closure, any unused virtual currency, items, or in-app purchase balances associated with your account will be forfeited and cannot be recovered, refunded, or transferred.

Please note that account closure is governed by our Terms of Service, including any applicable data retention obligations under our Privacy Policy and applicable law.

Additional Support Resources

The following organizations offer free information and support for people who are concerned about their gaming habits. Playdog does not endorse, sponsor, or control these third-party sites, and provides these links solely for informational convenience. Playdog makes no representations or warranties regarding the accuracy, completeness, or quality of any information or services provided by these organizations, and is not responsible or liable for any content, products, or services available through these external links.

Contact Us

If you have any questions about this page or need assistance, please contact our customer support team at support@playdogsoft.com.

This Responsible Play page is governed by and construed in accordance with our Terms of Service, including any dispute resolution, arbitration, and governing law provisions contained therein.

This page is provided for general informational purposes only and does not constitute medical, legal, financial, or professional advice of any kind. Nothing on this page creates any duty, obligation, or liability on the part of Playdog beyond what is expressly stated in our Terms of Service. If you are experiencing a mental health crisis, please contact a qualified professional or emergency services in your area. Playdog reserves the right to update, modify, or remove this page at any time without prior notice.